Prollenium Medical Technologies Inc.

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Richmond Hill, ON

Prollenium Medical Technologies Inc.

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

Be the first to review!

Richmond Hill, ON

Customer Service Representative

Richmond Hill, Ontario (view on map)

Posted 26 days ago

Job Description

ABOUT THE COMPANY:

Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer and international distributor of premium HA dermal filler. Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results. US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide. Prollenium is the only manufacturer of Hyaluronic Acid dermal fillers in North America. Join our dedication to innovation.

JOB SUMMARY:

Responsible for acting as a liaison between customers, sales reps and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. This position reports to the SVP of Operations.

MAJOR RESPONSIBILITIES:

• Process orders submitted by sales reps and/or customers in an efficient and accurate manner
• Review account status prior to placing order (past due)
• Process refunds/returns when required
• Assist customers with complaints or inquiries related to product, services, or purchases, direct questions to other members as required
• Record and report adverse events to Quality Assurance department
• When setting up new account, verify medical license as required by state/province and confirm status
• Take payment information and other pertinent information such as addresses and phone numbers
• Charge customers using system when required and in a timely manner
• Manage sales rep car stock orders, review for any violations to policy for order quantities
• Notify sales reps when customer card is declined and work with sales reps to resolve the situation
• Follow up with shipping for orders released and not processed
• Send sales reports to sales reps upon request
• Add customer records to system and verify medical license and all pertinent information required for reporting

MINIMUM QUALIFICATIONS:

Technical Knowledge/Experience

• High School Diploma or College Diploma
• 1 year experience in customer service in an office environment
• Excellent computer skills in Microsoft suite (Excel, Word, PowerPoint) and competence with inventory control software
• Must be comfortable communicating with physicians over the phone
• Ability to liaise with the Sales, Shipping, QA and QC Departments
• Willingness to learn about gel fillers and cosmetic product lines

Behavioral

Demonstrated ability to apply the following behavioral competencies on the job:

• Teamwork: Working effectively and productively with others
• Written Communication: Writing clearly, succinctly and understandably
• Problem Solving: Anticipating, analyzing, diagnosing and resolving problems
• Organization and Planning: Utilizing logical, systematic and orderly procedures to meet objectives
• Flexibility: Agility to adapt to change

Note: This is a 9-month contract position based out at our Richmond Hill office.